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ROC Support Network Outstanding

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Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 3 October 2012
Inspection Report published 3 October 2012 PDF

Overview

Inspection carried out on 5 September 2012

During a routine inspection

We talked with family members and carers of children who used the service over the telephone. People said they felt involved in all aspects of the care and support provided for the children. One person told us "They (the care staff) always give me feedback on what they've been doing (with the child) when they come back."

People told us they were happy with everything and they and their children were well looked after. One person said "They (the staff) make sure his (their son's) needs are being met."

People said the staff always came when they were expected. One person said "They (the staff) are never late, always on time." They also told us the same staff always attended to provide care and support. They added if this wasn't possible, then only staff that their children were familiar with would attend. This meant the children received continuity of care.

People said they were happy with the staff employed by the agency and the care and support they provided. One person said "We have no problem at all with them (the staff), they do us really proud" and another person said "They (the staff) are brilliant with him (their son), they manage him really well." Everybody we spoke with told us they felt their chidren were safe with the care staff employed by the service.

People told us they were happy with the service and knew how to contact one of the managers if they had any concerns. Some people said they had completed a questionnaire about the service they received and others said the care staff regularly asked them if everything was alright. People also said they were asked if they were happy with the service as part of the regular review of the care package for their child.