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Archived: MiHomecare - Seaford Requires improvement

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All reports

Inspection report

Date of Inspection: 19 June 2012
Date of Publication: 1 August 2012
Inspection Report published 1 August 2012 PDF

Overview

Inspection carried out on 19 June 2012

During a routine inspection

The manager told us that, in accordance with their identified wishes and individual support plans, people using the service were encouraged and enabled, as far as practicable, to make choices about their daily lives.

We received feedback from the Local Authority that commissions services for people through the agency. They confirmed that they had recently undertaken a quality monitoring audit of Enara � Brighton, Seaford and Eastbourne.

The report concluded: �Overall, it is felt that the Brighton and Seaford branches of Enara are providing a good level of care to service users, and that the service delivery from the Eastbourne office, whilst not of the same quality as the other two branches is on the whole adequate�.

The main issue of concern was regarding the allocated time for care workers travelling between calls and the need for assurances that travel time be �more realistic and reflective of distance and time of day�.

Local Authority managers who we spoke with also acknowledged the cooperation shown by the agency and the willingness of the registered manager to address identified shortfalls:

�The agency has always responded to any concerns raised. We have found the manager to be open and very cooperative. She has always been keen to work in partnership, in the best interests of people receiving a service�.