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Archived: MiHomecare - Seaford Requires improvement

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All reports

Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

Overview

Inspection carried out on 21 November 2012

During a routine inspection

People we spoke with were complimentary about the quality of the care and support they received. One person said the staff were �very accommodating� and they would �always make time to do everything that needed doing.� Another said �the staff are always cheerful and have time for a chat.�

Some of the comments made by relatives in their questionnaires were �the carers are superb, cheerful and smiley,� �it�s the best domestic care I�ve ever had� and �staff dealt at all times with my father professionally and in a caring way.�

Staff we spoke with felt well supported by the manager and said that the service tried to organise rotas so that people did not have too many different care workers. We saw from staff records that they all had received mandatory training.

There were monitoring systems in place to ensure continuing high standards including client questionnaires and regular staff meetings.