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Archived: Severn Valley Dental Implant Centre

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Inspection report

Date of Inspection: 19 August 2014
Date of Publication: 26 September 2014
Inspection Report published 26 September 2014 PDF | 84.32 KB

Overview

Inspection carried out on 19 August 2014

During a routine inspection

The purpose of this inspection was to find out answers to five key questions. Is the practice safe? Is the practice effective? Is the practice caring? Is the practice responsive? And Is the practice well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection when we sought information about people’s experiences and gained views from people, the staff who supported them and from looking at records.

Is the practice safe?

The practice had systems in place to ensure people were kept safe. The systems included dedicated arrangements for decontamination of dental instruments, maintenance of equipment and cleanliness of the premises. Recruitment procedures ensured staff were suitable to work in the practice. Arrangements were in place for staff cover due to sickness absence.

Is the practice effective?

The practice accepted referrals from other providers for dental implants. People we spoke with were happy with the care and treatment they received. They told us they found the practice to be clean.

Is the practice caring?

People were selected for treatment following an initial consultation. This considered the person’s reason for wanting a dental implant, any concerns they had about treatment and their expected outcomes. The consultation included a discussion about the person’s oral and gum health, lifestyle and any aftercare they may need after final fitting of an implant.

Is the practice responsive?

The practice ensured people had all the information they needed to enable them to make an informed choice and consent to treatment. Where equipment was found to be faulty arrangements were made for it to be repaired or replaced. The practice had an effective complaints system.

Is the practice well-led?

Staff received appropriate support from the clinical lead and area manager. The management of the practice ensured people’s safety and welfare.