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Lakeland View Care Centre Good

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Inspection report

Date of Inspection: 23 May 2013
Date of Publication: 18 June 2013
Inspection Report published 18 June 2013 PDF | 82.98 KB

Overview

Inspection carried out on 23 May 2013

During a routine inspection

We observed care in the home, talked with staff and visitors and examined records. We also met with the owner and his wife. We found that while a very busy home, Lakeland View was well staffed with people who were in tune with residents’ needs. Maintaining a high ratio of staff to residents, and training staff were high priorities. There were two nurses on duty at the time we inspected, enabling one to manage care staff to support the residents during the busy early morning period, while the other could focus on the large medication round. Nursing and care staff were supported by domestic and activities staff.

Activities, both group and one to one, were very much part of the daily routine. A quiet room was set aside for relaxation, where we saw that hand massage was being given as part of a “pampering” programme.

A high proportion of people being looked after had mental health issues, in addition to dementia. This demanded high levels of vigilance. We saw that care plans were appropriate and up to date, supporting individual needs and wishes. We saw that the owners had invested in refurbishing the home, and it was clean and comfortable. Visitors we spoke with spoke highly of the care their relatives were receiving.

We found the manager and owner responsive to making improvements, and actions were taken immediately to address issues raised during the inspection.