Archived: Woodhurst Lodge

We saw that people's consent was obtained where possible before care and treatment undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from the risks associated with poor medication management. We saw that medicines were properly handled and administered in line with the providers policy. We noted that there were adequate numbers of skilled and experienced staff to deliver safe and appropriate care. We also found that systems were in place for people and relatives to make a complaint about the service if necessary and that complaints were managed in a satisfactory manner.

At Woodhurst Lodge we found a programme of care that supported individual's (or others acting on their behalf) with their needs, from the point at which there were referred to the service, or before if required, to the point where they left the service.

This care programme ensured that people who used the service were protected from the risk of abuse.

The evidence collected about staffing demonstrated that though there were enough qualified, skilled and experienced staff to meet people's needs on some shifts people had to wait to be supported by a female carer for their showering/bathing needs.

However our observations indicated that people who used the service were asked for their views about their care and treatment and they were acted upon. In addition there was a clear system in place to assess and monitor the quality of the service provided which included inspection visits by an external provider.