Archived: Mears Care - Newcastle Great Park

Bowmont House, Wagon Way Drive, Great Park, Newcastle Upon Tyne, Tyne and Wear, NE13 9BL

Provided and run by:
Cera Care Operations Limited

All Inspections

28 September and 4 October 2012

During a routine inspection

People who used the service said they were pleased with the care and support provided by the carers. Nothing was too much trouble for the carers who were always polite and cheerful. They also said staff were kind and caring.

People said that they were asked about the help they needed when they started using the service and they were consulted about any changes in their care provision.

Comments included:

"It is an excellent service."

"I am perfectly happy with the care."

"I know who to contact if I have a problem."