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Archived: Cherish U Ltd

This service is now registered at a different address - see new profile


Inspection carried out on 21 November 2012

During a routine inspection

During our unannounced inspection to Cherish U Limited we spoke with three people who used the service, three relatives, staff members and the registered manager and providers.

As part of this review, we asked people who used the service to comment on the care and support they received. One person who used the service said: “They are all very nice, I’ve no concerns at all." The staff are very able people who know what they are doing, I feel very lucky to have found them.” Another person said: “They take their time with you, have a chat, I really enjoy their company, they are all very gentle with you when they help you get around.”

We spoke with three relatives who told us that they were “Very pleased” with the service.

The people who used the service and the relatives we spoke with told us they had no concerns they wished to raise.

We noted in one of the four records reviewed that the date of the Criminal Record Bureau Check record was after their commencement of employment date. The manager told us and showed us that the staff member had a satisfactory record of an Independent Safeguarding Authority (ISA) First check in place prior to the person commencing supervised practice. The manager was not able to state that they had not worked on their own whilst awaiting the full CRB check. We also found that not all records were stored securely.

Inspection carried out on 17 May 2012

During an inspection to make sure that the improvements required had been made

We asked people about how they were assisted with their medication. One person who used the service told us: " I have no concerns about the staff, they are very kind. They do help me with my medication. They make sure I have taken them and that I have something to take them with, usually a glass of water."

They also said: "I am very happy with all the staff who visit me and satisfied with the service I receive and that includes help with my medication."

Inspection carried out on 9 November 2011

During a routine inspection

People told us they felt reassured when they were visited for assessment of needs. They said staff gave them clear details about the service and how staff would respect their privacy and dignity.

People told us they had a care plan which detailed their needs. They said the staff are excellent, reliable, leave everything tidy and appear to be very proud of what they do.

People said they felt very fortunate to have the services of the agency who respond effectively and are forward thinking in respect of individualised care.