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Archived: The Thorns Retirement Home

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All reports

Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

People living at the home were supported by staff who have been properly recruited.

User experience

We asked people living at the home if they felt that staff were capable and had the right abilities for their job. Without exception everyone we spoke to confirmed that staff know what they are doing and work in ways that meet the needs and preferences of those living at the home. We received much positive feedback about the staff team including; “They are very good” and “Nothing is too much trouble.”

We observed care staff carrying out their duties. The team appeared organised and there were sufficient numbers of staff on duty to meet the needs of residents. Domestic, gardening and kitchen staff are also employed.

Other evidence

We looked at records for a new member of staff and saw that good checks take place before staff are employed at the home. These include references, a criminal records bureau disclosure, confirmation of previous training with copies of certificates and a check against the national list of people who have been deemed not fit to work with vulnerable people. These checks help to ensure that only suitable staff are employed at The Thorns.

The manager and the deputy manager work alongside care staff and are able to monitor and guide staff who are new to the team.