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Archived: The Thorns Retirement Home

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Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF | 46.87 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 12/12/2011 and observed how people were being cared for.

Our judgement

People who used the service experienced safe and appropriate care and support that met their identified needs.

User experience

The residents we spoke to were clearly very happy with the support and care provided at the home. We were told that some activities are provided, such as an entertainer who plays the banjo, someone who comes to do an exercise session, a knitting circle, visits by the mobile library and personal newspapers are delivered. Comments included; “I couldn’t be in a better place” and “I am happy with everything.”

Health care needs as well as social needs are addressed. One person told us that they had recently had a fall, that staff had been very concerned and had taken her to hospital for X rays and that although there was no serious injury, staff had remained very attentive since this accident. Another person told us that they had been very well looked after when they had a nasty virus and that staff had asked the GP to come.

The relatives we spoke to were also extremely happy with the quality of care provided. We were told that relatives are kept informed of any problems or health concerns, that they are always made welcome and that the staff and manager are very approachable. One relative, who lives a long way away, described how staff had followed up and sorted out some medical issues and that they were confident that any health concern would always be addressed.

Other evidence

Records show that assessments of need, risk assessments and care plans are in place. These address a wide range of areas including, diet, falls, health, hygiene, sleep and communication. We saw that risk assessments and care plans are altered as needs change, such as for one person who now used a walking frame as opposed to a walking stick.

We saw records of contact with health professionals such as the GP or district nurse and that records of weight are maintained. Records such as these help staff to track any health concerns and monitor the outcome of any intervention such as a change in medication. We also saw evidence of staff seeking advice from health professionals.

Where possible the individual concerned or their relative or representative sign to confirm agreement of assessments and care plans.