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Archived: The Thorns Retirement Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 12 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who used the service were able to make decisions about their care and support. Their privacy, dignity and independence were promoted.

User experience

People living at the home, told us that staff are always polite, helpful and kind. Two people told us that although hairdressers visit the home, they chose to visit a local hairdresser and to keep links with the village and that staff provided support with this. We saw that staff gave people choices regarding what they had to eat and drink, where they spent their time and what they did. Residents told us that they don’t have to have the main meal and that they are asked what they would prefer and that there was plenty of choice.

Several people and their relatives talked about how they had first visited the home before making a decision about residency and that the home had a good reputation in the local community.

Other evidence

There is written information about the home available for prospective residents and people are encouraged to visit, meet the staff and look around the home.

Individual privacy and dignity is promoted. We saw that care plans describing the support required with personal care, include the importance of maintaining the privacy and dignity of the person. All bedrooms have an ensuite toilet and washbasin, with all but three having a private bathroom with their own bath or shower. People are encouraged and supported to maintain their independence and to do as much as possible for themselves.

Most of the residents have links with the area or know someone who has lived at the home. Community links are supported. The local vicar visits to conduct communion and there are occasional coffee mornings, with people from the local community being invited. Visitors may know several people at the home, which makes for a family type atmosphere where everyone is included.

We saw that people have their clothes nicely laundered; their hair and nails attended to and can have their own furniture and personal items in their room. Each bedroom has a name plate, with the name of a tree or shrub instead of a number on the door and furnishings are of a very good quality. The dining room tables have linen cloths and napkins, table decorations and cruet sets. This attention to detail enhances the personal dignity of residents, with staff clearly being aware of the impact these things have on an individuals’ feelings of self worth.

Files contain a personal profile and a completed lifestyles form for each person. These include information regarding family, hobbies, interests, communication and preferences. This information means that care and support are individualised to the person concerned and take into account their personality and preferences.