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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF


Inspection carried out on 3 October 2013

During a routine inspection

People living in the service had a variety of needs making verbal communication difficult for them at times. We used a variety of methods in order to determine the support people received. This included discussions with staff and observations of staff interaction with people living in the service.

We also contacted three families for their input and opinions as to the service delivery. Families told us they are kept involved and they were �very happy� with the support their relatives received. They told us staff were �really skilled �at making sure that they met their relative�s needs. They told us they could not �fault� the service. One relative told us �No one could possibly provide anything anywhere near as good. They could not look after [name of person] any better they are so good [name of person] has developed a lot of skills.�

The service had opportunities to promote the independence of people using the service and involve them in the care that they received. People were supported to develop independence skills by the use of care, medical and support plans. Support plans were written in a picture format to assist in meeting the needs of people.

The building was adapted to meet the needs of people living in the service and was decorated in a domestic manner. There were signs and notices in picture format on doors as an example, that helped people who lived in the service maintain their independence.