The Care Quality Commission
  • Ambulance service

Archived: Zone 2 Zone Transport Ltd - 469 Hornsey Rd

469 Hornsey Road, London, N19 3QL (020) 7272 7878

Provided and run by:
Zone 2 Zone Transport Ltd

All Inspections

26, 30 November 2012

During a routine inspection

The organisation provides patient transport services. Staff had completed first aid training but did not provide specific medical care to people who use the service whilst they were being transported. We were not able to speak to patients using the service on the days we visited. We were told by the provider that they consulted regularly with the hospital trust's transport department to obtain feedback on the service provided.

Patients mobility needs were appropriately assessed and the transport provided promoted their safety, comfort and dignity. Suitable arrangements were in place should a patient become unwell whilst they were being transported.

Patients were transported in a clean, hygienic environment. Appropriate protective equipment had been supplied to staff. We looked at two ambulances used by the provider and found that these were appropriately equipped to promote the independence and comfort of people using the service. We were shown records that evidenced the equipment used in ambulances was regularly serviced and maintained.

We looked at a range of records maintained by the provider. We found that these records were relevant to the management of the service and were accurate and fit for purpose. We found that there were enough qualified and experienced staff to meet people's needs.