18 October 2012
During a routine inspection
We spoke to a person who had attended for the first time. They commented that they had phoned to arrange an urgent appointment, and the member of staff they had spoken to had been very polite and understanding. The person had been given an emergency appointment the same morning. People felt welcomed and supported by staff while waiting for their appointment.
People we spoke with said that they had been given informed choices, and had been involved in discussions about their treatment options and costs.