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Archived: The Dental Surgery

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Inspection report

Date of Inspection: 6 August 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 August 2013, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

We also reviewed recent survey satisfaction results from people who use the service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

New dental nurses were required to follow an induction period and this was followed by a three month review of their progress. We were told by a dental nurse that they had shadowed an experienced dental nurse when they started working at the practice and had been introduced to the procedures used at the practice.

Staff received appropriate professional development. All staff carried out training relevant to their practice. We saw training certificates for both a dentist and dental nurse. This ensured they met their continual professional development (CPD) points in order to maintain their professional membership with the General Dental Council (GDC). Staff received informal appraisals however these were not documented. Their performance, training needs and any issues would be discussed.

We looked at staff meeting minutes from April 2013. Staff meetings were used an opportunity for management to discuss specific areas related to staff’s clinical practice and the operational running of the practice. Staff told us they could informally discuss issues and raise questions they had with the dentist.