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Great Wyrley Dental Practice

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 23 May 2013
Date of Publication: 26 June 2013
Inspection Report published 26 June 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and received feedback from people using comment cards. We reviewed information given to us by the provider and reviewed information sent to us by commissioners of services.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We asked to see staff information. Records demonstrated that qualified staff at this practice were registered with the General Dental Council (GDC). The GDC regulates dental professionals in the United Kingdom. Dental professionals must be registered with the GDC to work in the UK. We saw that each dental nurse had a training folder which provided information regarding core subjects for continuous professional development (CPD) to enable them to remain registered with the GDC. We saw certificates showing training undertaken. We were told that staff were responsible for ensuring that their CPD was up to date. CPD is any activity that contributes to the professional development of dental professionals such as attendance at training courses. Dr Patel also reminded staff and gave them information about training courses available. This helped members of the dental team to keep their skills and knowledge up to date throughout their careers.

The training records we saw demonstrated that staff had undertaken mandatory training such as infection control, emergency medical situations and first aid. The staff we spoke with told us that training was available and appropriate for their role. Staff told us that they attended external training when needed.

We looked at the appraisal records for two staff members. We saw records to demonstrate that a self-appraisal form was completed and this was discussed during the main appraisal meeting. This helped to ensure that staff were able to raise any issues and discuss any training needs that they had. We saw copies of meeting notes held with this staff member and records were kept of all the discussions that had been held. We saw that the members of staff involved in the discussion had signed all the records.

We were told that staff meetings were held although as it was a small practice there was good communication between all staff. We saw that the typed minutes of these meetings were made available for staff to read.

Dr Patel told us that he attended dental peer meetings to discuss clinical practice and any developments in practice. Dr Patel told us that these meeting had been invaluable to support him to develop Great Wyrley dental practice. We saw notes of the meetings that had taken place which included discussions about standards of practice and developments in practice. This meant that there were systems in place to develop and share good practice.