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Great Wyrley Dental Practice

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 23 May 2013
Date of Publication: 26 June 2013
Inspection Report published 26 June 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and received feedback from people using comment cards. We reviewed information given to us by the provider and reviewed information sent to us by commissioners of services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We looked around the patient waiting area and saw that NHS costs and a list of private fees were on display. Practice information sheets were available on the reception desk. These gave relevant information about this dental practice and the services that they provided. Information leaflets regarding various dental diseases and treatments were available for people to take away.

We were told about the primary care trust translation, interpretation and sign language service. This would be used to ensure that information was made available to people in a format that they understood.

We asked staff how people were supported to understand the treatment they received. We saw the computer software system in use. This showed a step-by-step guide to various treatments. We looked at the dental models available. These also gave people a visual reference. People told us that the dentist fully explained what was involved in any treatment. We saw information leaflets; these were given to people to further explain treatments. The dentist told us that they gave people website addresses to get further information to help people make treatment decisions. We saw patient notes that recorded the treatment options and the discussions held. We saw paper copies of signed treatment plans, these also recorded details of any costs involved. This meant that treatment options had been discussed and people had signed to give their consent to the treatment agreed.

We talked about confidentiality. We were told that staff had all read the confidentiality policy. Rooms were available for staff to have confidential discussions with people if necessary. We discussed the measures in place to ensure that all patient information was appropriately stored. This meant that patient records and information was kept confidentially and securely.

The surgery was all on ground level with level access throughout. This meant that people who had mobility difficulties would be able to access the surgery and treatment rooms. Disabled toilet facilities were also available in the surgery. This meant that this dental practice had met their responsibilities under the Equality Act 2010.

We saw that the opening hours of the dental practice were displayed and this information also included arrangements for for care when the surgery was closed. This meant that people had access to assistance when the dental practice was closed.