17 February 2017
During a routine inspection
People using the service are supported by staff on a twenty-four hour basis. Each person has their own bedroom and bathroom. A kitchen, lounge and dining room are also located on the ground floor. There are gardens at the back of the house for people to use, and parking outside.
At the time of the inspection there was no registered manager. The previous registered manager had left the home in May 2016 and a new manager was in the process of applying to become registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were not supported by a service that was operating effective systems or processes to assess risks, and to monitor and improve the quality and safety of the services provided.
People’s rights were not being consistently protected in line with the Mental Capacity Act.
People using the service were seen to follow their preferred routines and lifestyle and interactions between staff and people were positive, responsive to need and caring. The care provided was personalised in some areas but did not enable people to live as independently as possible. The providers’ management of complaints procedure had not been followed and had failed to ensure that any complaints received had been responded to appropriately.
People were supported to choose their meals and make their own drinks and snacks, with staff support. Staff had good knowledge of people's likes, dislikes and routines in respect of food, drinks and meal times.
Staff knew how to protect people from abuse and to keep them safe. The registered provider had policies in place to safeguard people from abuse and staff had completed training in this key area.
People were supported to receive their medicines. They were administered safely within the home but not when people were in the community. People had contact with their GP and health professionals as required.
Staff had been appropriately recruited to ensure they were suitable to work with vulnerable adults. We saw there were enough staff on duty to support people as needed in the home.
People using the service took part in a variety of activities in the community.
You can see what actions we told the provider to take as the back of the full version of the report.