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Archived: Green Gables Care Home Good

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Inspection report

Date of Inspection: 28 February 2014
Date of Publication: 2 April 2014
Inspection Report published 02 April 2014 PDF | 87.03 KB

Overview

Inspection carried out on 28 February 2014

During an inspection in response to concerns

There were eighteen people living at Green Gables when we completed our inspection, we spoke with 4 of them. People said they were happy living at the home, one person said, �Staff are always about and ready to help you�. Another person said, �Everything I want is done for me, I am very happy to be here�.

People were encouraged to remain independent and had been involved in planning their care with their families. We found that the staff knew people well. Relatives told us, �The staff work really hard, for the benefit of the people living here�. �They have some good activities, they try to involve people to do crafts�. �I have been invited to meetings and staff listen to what I say�.

We found that care plans contained information about some of the support and care that people needed, however they did not show how risks were managed to make sure people were as safe as possible.

People told us that staff were kind and caring and they felt safe and well looked after. One person told us, �We are treated like royalty�. People looked comfortable and at ease with each other and staff. Staff understood how to protect people and were confident to raise any concerns they had with the manager and others.

People received their medicines in a safe way. The service had processes in place that ensured medicines were available when people needed them. We found that staff had received appropriate training to administer medicines.

At the time of the inspection the service we saw that at times, they did not have sufficient staff on duty to meet people needs. The manager took action during the inspection to arrange for additional staff in the afternoons.

The service had a process in place to obtain feedback about the quality of the service people received from people using the service, their relatives and staff. However, they did not consistently evaluate and respond to this information to improve the quality and safety of the service.