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Archived: PerCurra Borehamwood

Overall: Good read more about inspection ratings

Kiln House, 15-17 High Street, Elstree, Borehamwood, Hertfordshire, WD6 3BY 07475 145917

Provided and run by:
JDK Care Limited

All Inspections

23 February 2018

During a routine inspection

This inspection was commenced on 23 February 2018 and was announced.

PerCurra Borehamwood is a domiciliary care agency and provides personal care to people living in their own houses and flats in the community. At the time of our inspection five people were being provided with a service.

Not everyone using PerCurra Borehamwood receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

PerCurra Borehamwood was registered with the Care Quality Commission in April 2016. This comprehensive inspection was the first inspection carried out at the service since registering.

The service had a registered manager, who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us that they felt safe and were supported by consistent, reliable staff. Staff understood their responsibilities with regards to safeguarding people and they had received effective training. There were systems in place to safeguard people from the risk of possible harm.

Staffing levels were sufficient to meet the needs of people and there was an effective system to manage the rotas and schedule people’s care visits. Safe recruitment practices were followed.

Risk assessments were personalised and gave guidance to staff on how individual risks to people could be minimised. Any incidents or accidents that occurred were reported promptly and action taken to prevent reoccurrence.

There were effective systems in place for the management of medicines. People were supported to take their medicines as prescribed, where assessed as required. People were supported to maintain their health and well-being and accessed the services of health professionals.

Staff were skilled and competent in their roles and were supported by way of spot checks, supervisions and appraisals. These were consistently completed for all staff and used to improve and give feedback on performance.

People’s needs had been assessed and they had been involved in planning their care and deciding in which way their care was provided. Each person had a detailed care plan which was reflective of their needs and had been reviewed at regular intervals. Staff were knowledgeable about the people that they were supporting and provided personalised care.

Staff were kind, caring and friendly. They provided care in a respectful manner and maintained people’s dignity. Staff sought people’s consent before providing any care and support and involved people in decision making in relation their care. Where required, people were supported with their meals and in accessing health care services.

There was positive leadership at the service and people, staff and relatives spoke highly of the registered manager. There was an open culture and staff felt valued, motivated and were committed to providing quality care.

People, their relatives and staff knew who to raise concerns to. The provider had an effective process for handling complaints and concerns. These were recorded, investigated, responded to and included actions to prevent recurrence.

There were effective quality assurance processes. Feedback on the service provided was encouraged, with a view to continuously improve the service.