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Archived: PerCurra Borehamwood

Overall: Good read more about inspection ratings

Kiln House, 15-17 High Street, Elstree, Borehamwood, Hertfordshire, WD6 3BY 07475 145917

Provided and run by:
JDK Care Limited

Latest inspection summary

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Background to this inspection

Updated 17 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We gave the service 48 hours’ notice of the inspection visit as we needed to be sure that the registered manager, or a delegated representative, would be available to support the inspection process.

Inspection activity started on 23 February 2018 and ended on 20 April 2018. It included contacting people who used the service and their relatives by telephone and email, speaking to and receiving written feedback from members of care staff and sending questionnaires to people who used the service and members of care staff.

We visited the office location on 23 February 2018 to see the manager; and to review care records, policies and procedures.

This inspection was undertaken by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information available to us about such as information received about the service and notifications. A notification is information about important events which the provider is required to send us. We found that no recent concerns had been raised.

As all of the people receiving a service at the time of the inspection were privately funding their own care we were unable to seek feedback from the local authority or health and social care commissioners.

We looked at three people’s care records to see if they were reflective of their current needs. We reviewed four staff recruitment files and staff training records. We also looked at further records relating to the management of the service, including complaints and quality assurance in order to review how the service was monitored and managed to drive future improvement.

Overall inspection

Good

Updated 17 July 2018

This inspection was commenced on 23 February 2018 and was announced.

PerCurra Borehamwood is a domiciliary care agency and provides personal care to people living in their own houses and flats in the community. At the time of our inspection five people were being provided with a service.

Not everyone using PerCurra Borehamwood receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

PerCurra Borehamwood was registered with the Care Quality Commission in April 2016. This comprehensive inspection was the first inspection carried out at the service since registering.

The service had a registered manager, who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us that they felt safe and were supported by consistent, reliable staff. Staff understood their responsibilities with regards to safeguarding people and they had received effective training. There were systems in place to safeguard people from the risk of possible harm.

Staffing levels were sufficient to meet the needs of people and there was an effective system to manage the rotas and schedule people’s care visits. Safe recruitment practices were followed.

Risk assessments were personalised and gave guidance to staff on how individual risks to people could be minimised. Any incidents or accidents that occurred were reported promptly and action taken to prevent reoccurrence.

There were effective systems in place for the management of medicines. People were supported to take their medicines as prescribed, where assessed as required. People were supported to maintain their health and well-being and accessed the services of health professionals.

Staff were skilled and competent in their roles and were supported by way of spot checks, supervisions and appraisals. These were consistently completed for all staff and used to improve and give feedback on performance.

People’s needs had been assessed and they had been involved in planning their care and deciding in which way their care was provided. Each person had a detailed care plan which was reflective of their needs and had been reviewed at regular intervals. Staff were knowledgeable about the people that they were supporting and provided personalised care.

Staff were kind, caring and friendly. They provided care in a respectful manner and maintained people’s dignity. Staff sought people’s consent before providing any care and support and involved people in decision making in relation their care. Where required, people were supported with their meals and in accessing health care services.

There was positive leadership at the service and people, staff and relatives spoke highly of the registered manager. There was an open culture and staff felt valued, motivated and were committed to providing quality care.

People, their relatives and staff knew who to raise concerns to. The provider had an effective process for handling complaints and concerns. These were recorded, investigated, responded to and included actions to prevent recurrence.

There were effective quality assurance processes. Feedback on the service provided was encouraged, with a view to continuously improve the service.