Updated 4 February 2020
We undertook a follow up focused inspection of Portman Dental Clinic on 23 December 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was carried out by a CQC inspector.
We undertook a comprehensive inspection of Portman Dental Clinic on 15 July 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Portman Dental on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 15 July 2019
Background
Portman Dental Clinic is in Maidenhead and provides NHS treatment to children and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including those for blue badge holders, are available near the practice on street and in the supermarket car park next to the practice.
The dental team includes three dentists, two periodontists, two endodontists, one prosthodontist, two orthodontists, one paediatric dentist, three dental hygienists, one treatment coordinator/dental nurse, one assistant manager/head nurse, two trainee nurses, and one receptionist.
The practice has four treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Portman Dental Clinic is the practice manager.
During the inspection we spoke with the practice manager and the provider’s operations manager.
We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
- Monday 8:00am to 7:00pm
- Tuesday 8:00am to 5:30pm
- Wednesday 8:00am to 8:00pm
- Thursday 8:00am to 8:00pm
- Friday 8:00am to 5:30pm
- Saturday 8:30am to 5:30pm
Our key findings were:
- Appropriate medicines and life-saving equipment were available.
- The provider had systems to help them manage risk to patients and staff.
- The provider had effective staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- The provider asked staff and patients for feedback about the services they provided.