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Archived: Avonwood Manor Home Care Angels

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Inspection report

Date of Inspection: 20, 28 January and 3 February 2014
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF | 79.62 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 January 2014, 28 January 2014 and 3 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at the files for three staff who worked at Avonwood Manor Home Care Angels. We found appropriate checks had been undertaken before staff began work. We saw that a minimum of two references had been sought and checked by the manager. Disclosure and Barring Service (DBS), previously Criminal Record Bureau (CRB), checks had been completed before the staff started work


Each staff file also included an application form, declaration of medical fitness, and proof of identification. There was also evidence of people's past experience and any training they had undertaken.

This meant there were effective recruitment and selection processes in place.