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Archived: Avonwood Manor Home Care Angels

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Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 11 April 2013
Inspection Report published 11 April 2013 PDF | 81.88 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We saw a welcome pack with which people were given when they started to use the service which included details of the service provided.

From the three care plans we saw that people’s independence was promoted because the staff respected their choice to care for themselves where possible. Care plans were based on individual preferences and included detailed guidance for staff about how to support an individual whilst maintaining their independence. This demonstrated how the provider made sure that the delivery of care was consistent, reliable and effective and in accordance with the wishes of the individual.

An example was a care plan for one person which described their preferred evening routine and the support required, such as filling a hot water bottle and making the person comfortable either in bed or in their armchair as they wished. This also reflected the wishes of the person’s family member who wanted to be informed if the person did not want to get into bed so they were aware. We saw from the record that this happened and the family member told us that they were kept informed and staff were proactive.

People’s privacy and dignity were promoted. People were consulted as to whether they would prefer male or female staff and we saw from the records that these wishes were respected.