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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 19 June 2012
Date of Publication: 4 July 2012
Inspection Report published 4 July 2012 PDF | 51.15 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 19/06/2012, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for, or supported by, suitably qualified, skilled and experienced staff.

User experience

We were told that people were recruited to work in particular projects. This means that they were part of a team of staff who supported individuals in their own homes. Having a team of staff meant that there was continuity of care which was important for the people being supported.

Appropriate checks were undertaken before staff began work. We looked at the files of three staff. We saw that they contained all relevant recruitment details including interview records, two written satisfactory references and criminal records bureau checks. A relative we spoke with told us that they had been involved in the recruitment process. They were able to assess how the individual may react to the new staff and if they had the right temperament to support the individual. This means that the right people were recruited to work with the people who needed support.

Managers told us and staff confirmed that all new employees undertook induction training to ensure that they had the skills and knowledge to be able to support people safely. As part of the induction programme staff undertook training in areas including health and safety, learning disability and autism awareness, managing behaviours that may challenge other people and medicines administration. We were told that staff spent time watching and assisting experienced care workers supporting the people they would be working with. The project managers observed some of these sessions to ensure that people were competent to be part of the team of support staff.

Staff told us that they were encouraged to undertake ongoing training and develop their skills. This meant that staff felt valued and supported.

Staff told us that there were regular supervision sessions and spot checks undertaken. We saw evidence of some spot checks and supervision sessions in the records we looked at.

Other evidence

We have no other evidence.