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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The majority of people we spoke with were happy with the care they received and told us that staff were nice and listened to them and felt safe. Four people commented that they did not like the way some staff spoke with them. One of these was raised as a safeguarding at our request. Following our inspection we were told that it had been closed. We were told by managers that they were aware that two of the comments and told us they had looked into them and discussed it with the individuals The managers said they would look into the other comments.

The provider had polices and procedure in place so staff had the information to ensure people were protected. We looked at the training records for staff and saw that the provider ensured staff had training so they had the skills and knowledge to protect people from harm. All staff spoken with knew the policy for safeguarding people and the types and signs of abuse. Staff gave a clear indication that they would have no hesitation in raising concerns with the managers. We saw that there were clear systems in place to record and report any issues that could be considered as abuse. This meant that staff should be confident in reporting concerns and the provider would take the appropriate action to protect people using the service.

Staff confirmed that the required checks were carried out and we saw that the recruitment procedures ensured that all the required checks had been undertaken to ensure that only people suitable to work with vulnerable adults were employed.

We saw that there were systems in place to ensure that people were protected from financial abuse. There were records of monies handed over at shift changes and evidence that project managers checked the records of monies spent with people. For example, one manager had identified that the food shopping bill appeared to be excessive and that staff needed to support people to get the best value.

The provider may find it useful to note that for one person staff had purchased wellington boots from an individual’s monies to wear when they bathed the individual. This indicated that some staff did not understand fully that it was not appropriate to use people’s monies for equipment they needed to carry out their role and how the individual’s dignity may be affected by the use of wellington boots.

Since our last inspection we had received some concerns. We had liaised with the local authority and the provider and the issues were looked into and addressed where required. This showed that the provider and registered manager worked with the authorities to investigate and resolve issues in order to ensure people were protected.