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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Peoples' needs were assessed and care and support was planned and delivered in line with their individual care plan. All three care plans we looked at showed that staff had the information they needed to support people and keep them safe from harm. People’s daily routines had been documented and the records included aspects of their individual needs. The records included risk assessments that had been carried out to ensure that people’s care needs were met safely. These included risks around bathing, eating and using community facilities so that these needs were met safely. Records showed that where needed health care professionals, relatives, and advocates were involved to ensure people’s health needs were met. One person told us, “Go to the doctor, sometimes go myself, X took me today.” Staff spoken with were able to tell us how they supported people and their comments showed people were treated as individuals and ensured that their care and health needs were met.

Records showed that people were supported to carry out their shopping, prepare meals and clean their home. One person told us, “They help me buy what I like to eat. It’s my business what I eat.” In one house where four people lived together we saw one person using a computer. They told us they were writing their memoires. Another person was preparing a sandwich, the third was in their bedroom tidying up and the fourth person was out at a day centre. This showed that people were supported with their individual lifestyles. The provider may find it useful to note that one person’s records showed that they ate the same foods for two or three days at a time. Staff needed to ensure that they were encouraged to have a varied diet.

All the people we visited in their homes told us they were either happy with their accommodation or being supported to move to alternative accommodation. They told us that they had visited properties before deciding to move and were involved in choosing their furniture. We saw that one person had all the equipment they needed to live in the community with support. This included hoist, walk in bathing facilities and profile bed. This showed that people were supported to make choices about their lives and access equipment to live independently with support.

We saw that interactions between people we visited and staff were generally relaxed. People told us that usually they were aware of which staff were coming on duty to support them. Occasionally, people said they did not know who was coming on duty. One person told us, “Different people, don’t always find out who is coming.” We saw that this issue had been raised in some surveys and the provider had responded by providing a rota of staff so that people would know who was going to support them. People told us and staff confirmed that there were teams of staff supporting people in their homes. Some staff supported the person over a 12 hour period over the day and then carried out a sleep in shift. This meant that there was continuity of care for people.