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Archived: Future Home Care Limited

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We saw that people had been provided with information about the support they were to receive. The information told them how many hours they were allocated and agreed what support they needed. Some people were supported to attend college, cook and manage budgets so that they had the opportunity to maintain their independent living skills

All the people we spoke with told us about the support they received and said that it was the support they wanted. One person told us, “Staff help with cleaning, going to the bank to withdraw money, do shopping and pay bills. They let me do it but help. We walk up to the high street.”

We saw that people had been given a service user guide which told them about the services available, the complaints procedure and findings of surveys carried out about the service. The information was available in an easy read format so that people could understand the information. We saw that a new care plan system had been implemented. This enabled people to be involved in planning their care on the computer, pictures were used to help people understand their care plans

We saw that people’s views were taken into consideration when plans about their lives were made. Where people had the ability to make decisions they were involved in planning their care. Some people told us that they had been involved in recruiting support staff so that they were sure they wanted to be supported by the individuals. Where people did not have capacity to make decisions advocates were involved in planning care so that decisions were made in people’s best interests.