15 October 2012
During a routine inspection
'It is a reliable, consistent service and there is good communication between family and management.'
'Things are improving with reliable support. I am happy with the way things are going at the moment, all of the staff are efficient.'
'I get on well with the support workers, one in particular makes me laugh.'
'It's the best service we have ever had. The support workers are so patient, our relative loves going out with them and it's working very well.'
'The support workers turn up when they are supposed to.'
'The service is fine, it's working well. I feel safe.'