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Archived: Steps Care Limited

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Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 20 March 2014
Inspection Report published 20 March 2014 PDF | 74.2 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

People told us that they were happy with the care they received. Comments included "They help me when I want it” and “I do some things on my own”. We saw nothing to indicate that people's personal care needs were not being met.

We spoke to the staff member working during our visit and the manager of the agency. Both spoke confidently about the care practices they delivered. They understood how they contributed to people's health and wellbeing while promoting peoples independence.

The staff told us they received regular training and regular updates when required. Staff also confirmed they attended regular staff meetings. They said this helped to equip them to do their jobs. Staff said they received regular supervision from either the manager or the deputy.

We looked at the training matrix for staff. Records showed that staff had received training on safeguarding vulnerable adults, moving and handling, health and safety, medication, food hygiene, first aid and basic life support. The staff confirmed that there was always training updates available.

This demonstrated that the agency recognised the importance of having a staff team which was well trained and supported in order to meet the individual needs of the people they supported.