You are here

Archived: Steps Care Limited

All reports

Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 20 March 2014
Inspection Report published 20 March 2014 PDF | 74.2 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People's privacy, dignity and independence were always respected.

Reasons for our judgement

The staff member we spoke with had a good knowledge of privacy, dignity and promoting people’s independence. This included how to promote people independence living skills. For example, people were assisted to buy their own food and prepare and cook their own meals.

The staff member we spoke with demonstrated an understanding of the need to encourage people to be as independent as possible. They recognised the need to promote positive experiences for people. For example, encouraging people to decide what activities they would like to undertake and to engage people in discussions about things of interest to them, for example, what they liked to do with their time.

Staff demonstrated a good understanding of the importance of involving people in decisions about their care before assisting with any intervention. For example, people signed consent to care and treatment and the staff said they would encourage people who used the service to discuss with the agency which staff they wanted to assist them when possible.

We looked at three people’s care plans held at the home we visited. We found that care plans reflected people's health and social care needs. These were identified through assessments undertaken by the agency staff and other health and social care professionals, for example, the learning disability team.

We saw from the records they held evidence that people using the service and family members were involved in the care planning process. One person stated that after discussions with the staff they would attend the dentist themselves. This showed the agency considered people’s individual needs as much as possible while promoting their independence.