Archived: Steps Care Limited

We saw and heard staff speak to people in a way that demonstrated a good understanding by staff of people's choices and preferences. One person being supported by Steps Care Limited said, 'Sometimes I go out on my own and the staff also help me when I want help'.

Staff were able to speak confidently about the care practices they delivered. They understood how they contributed to promoting people independence.

We saw that medication was administered by suitably trained staff. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to administer and record medication.

During our visit to the shared supported living home we saw sufficient staff on duty to meet the needs of people who required support.

We spoke with the staff on duty and they had worked for Steps Care Limited for a number of years.

We saw that Steps Care Limited held all records securely to protect people's confidentiality.

Staff we spoke to told us that they enjoyed thier work. They told us that they had opportunities for training and that they felt supported to carry out their role. Staff told us that most staff had been with the provider for many years which ensured good team working and continuity of care for people who use services.