22 February 2012
During a routine inspection
People told us that they were very happy with the care provided by the service. One person said that they felt very happy that all things were discussed confidentially.
All the people we spoke with commented on the friendly welcoming atmosphere and the way in which staff tried to make then feel at ease. They thought the daily newspapers, television and water cooler in the waiting room created a relaxing environment.
A system was in place to remind people of their appointments by text message or email. People found this very useful and thought it demonstrated the efficiency of the practice.
A comment from the suggestions box. 'Warm welcoming, staff helpful, it felt like staff enjoyed their jobs.'
One person said 'This practice makes me feel at ease, welcome and cared for.'