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Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 23 November 2012
Inspection Report published 23 November 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 October 2012, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with people who used the service but their feedback did not relate to this standard.

All the staff we spoke with said that they had undertaken safeguarding training and all knew the correct procedure to follow if they witnessed or suspected abuse.

We were told by the care manager that staff had attended safeguarding training regularly to update and increase their knowledge of safeguarding practices and procedures. We looked at a training schedule used by the agency which showed the training that had taken place for staff and that which was due. We further evidenced that staff attended safeguarding and other training courses through observing certificates within their files.

One staff member told us “the training and induction we receive is very good, it is of a high quality”.

We were told by the manager that Bluebird Care (Lewes) operated in accordance with the local authority safeguarding procedures. We saw evidence of internal safeguarding and whistle blowing policies and procedures used by Bluebird Care (Lewes).

We viewed the personnel files of five care workers. All five of the files viewed contained evidence that an appropriate reference check had been carried out before the care worker had commenced work with the agency and that Criminal Records Bureau (CRB) disclosure had been obtained.