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Archived: Dignity Care (York) Limited Requires improvement

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Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF | 76.1 KB

Overview

Inspection carried out on 6 January 2014

During a routine inspection

We spoke with three people who received care and three relatives [referred to as people in the report]. We also spoke with three members of staff and the two providers, one of whom was the registered manager.

All the people we spoke with confirmed they or their representatives had been involved in planning their care.

People expressed a high level of satisfaction with the care provided. Comments from people included: “They are amazing,” “Exemplary,” and “They are what they call themselves; they treat people with dignity and respect.”

Staff received appropriate professional development. All of the people we spoke with told us they thought the staff were well trained. People told us “I have seen and heard the staff with X and they are amazing,” “They crouch down to talk at Y’s level. They behave in such a dignified way,” and “They are so professional but in such a friendly and kind way.”

We asked people who received care in their home and their relatives whether they felt safe when care staff went into their homes. All the people told us they felt safe and had no concerns regarding feeling safe. Comments from people included: “The arrangements they [the providers] have in place are geared towards making people safe” and “X feels totally safe when the staff visit; they actually look forward to the visit.”

Arrangements were in place for obtaining feedback from people about their satisfaction with the quality of care they received.