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Archived: Dignity Care (York) Limited Requires improvement

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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF | 79.07 KB

Overview

Inspection carried out on 13 December 2012

During a routine inspection

Before people received any care or treatment they were asked for their consent and the service acted in accordance to their wishes. We spoke with two people receiving care in their home and two relatives. They told us that staff spoke with them about the care and support that they were receiving.

We did not observe any direct care being provided but spoke with people via the telephone. They told us that they were very happy with the care and that they received the care and support that was agreed in their care plan. Comments from people included “We couldn't do without them", "It's excellent care" and "We are absolutely satisfied."

All the people receiving care told us that they felt safe when carers went into their home.

The people we spoke with told us that they would tell the managers if they needed to make a complaint. One person said "If there is a problem I just phone and it is sorted but there are no real issues." People said they had no major complaints.

Appropriate checks were undertaken before staff began work. We reviewed three staff files and viewed the recruitment procedures during our visit to the office for the service. All the files contained the relevant pre-employment checks which included references, enhanced Criminal Records Bureau (CRB) check and Independent Safeguarding Authority (ISA) First Check. This meant that the provider was assured that staff were not barred from working with adults or children.