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Archived: Dignity Care (York) Limited Requires improvement

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Inspection report

Date of Inspection: 22 December 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF | 33.41 KB


Inspection carried out on 22 December 2011

During an inspection to make sure that the improvements required had been made

We contacted people who use the service, by telephone, and asked them about their care records. We asked whether they knew about the records, if they thought they were accurate and up to date and where they were kept. One person told us, "The carers' fill them in when they have been, I don't read them myself but they are in the house if I want to." Another person said his relative was well looked after and that "Records are kept of what she needs but we don't bother with them."

In conversation, one person told us, "I had the opportunity to change to another agency but I want Dignity to look after me. I am more than happy with the care." Another person said, "The care is excellent, it has been from day one. We couldn't find better, it's lovely care." During the visit to the office, a relative called in. She told us, "If it hadn't been for Dignity I couldn't have kept my mother at home for 16 months or gone on holiday." She said, "The carers and owner go the extra mile to make sure people are looked after properly and used to keep me informed by text message, if I was away on holiday."