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Archived: Dignity Care (York) Limited Requires improvement

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Inspection report

Date of Inspection: 21 September 2011
Date of Publication: 26 October 2011
Inspection Report published 26 October 2011 PDF | 68.66 KB

Overview

Inspection carried out on 21 September 2011

During a routine inspection

People we spoke with by telephone told us they were very satisfied with the service they received from Dignity Care (York) Ltd. One person told us ‘I am very happy with Dignity. The carers are very kind and know what they are doing’. They added that although the carers helped them with showering, they were the one who decided which clothes to wear. Another person commented that the care they received was fine and carers were always very polite and respectful. They commented that Dignity provided ‘200% better care’ than their previous care provider. The third client we spoke with told us they were ‘very impressed’ with the service and thought it was ‘very, very good’.