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Archived: Involve Also known as Community Access Network

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Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 16 March 2013
Inspection Report published 16 March 2013 PDF

Overview

Inspection carried out on 15 February 2013

During a routine inspection

We spoke with three people who used the service. They told us that they had been involved in developing their care plans, for example by saying what support they needed and when. They also said that they each had a copy of their care plan in their home.

The people told us that the carers were always polite and respectful. One person said that they could not wish for a better service and it was "brilliant" and the carers "fall over backwards to help." They also said �my life has improved 100 fold since I had the carers."

People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.

There were safeguarding procedures and staff had received training so that people were protected from abuse. Staff had also received a range of training and qualifications. They were supervised and supported so that they could meet people's needs.

People and their representatives were asked for their views about the service and these were listened to and acted upon. There was a system to monitor the quality of the service that people received and to make improvements when needed.