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Archived: Coombe Farm

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Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF | 71.21 KB

Overview

Inspection carried out on 17 October 2013

During an inspection in response to concerns

We visited this service to follow up concerns received regarding the number of staff on duty and the training and support of staff. During the inspection we spoke with the provider, six staff, a relative and a health professional.

In the areas of provision we looked at during this inspection we found people were cared for by sufficient numbers of staff. Support was being delivered to ensure the safety and welfare of people.

We spoke with six staff who told us they had enjoyed working for the service. They were able to tell us of the training they had received and confirmed informal support was available from senior staff within the service.

Senior learning support and support staff had not always had access to robust supervision and training systems. This meant some senior learning support and support staff had not had the skills and knowledge required to fulfil their roles.

The provider had taken action in August 2013 to address the concerns we received by re-organising staff teams and enabling some staff to access appropriate training.

Further improvements were needed in the formal and systemised supervision and training of staff to ensure they were always able to support people professionally and skilfully.