We found that improvements had been made and Court House Clinics, Wilmslow, had effective staff recruitment and selection processes and received relevant staff training, supervisions and appraisals, to appropriately support people who used the service.
We were only able to speak to one person using the service during our visit due to the nature of the services provided at Court House Clinic. This person told us they were completely happy with the standard of their care. They said they had been provided with sufficient information about the procedure they were having. They were happy with the consultation process and all the staff they had seen were professional and seemed well trained and competent. They said: "The staff are helpful, professional and informative. They provided me with information before my procedure. They explained the ins and outs, but I had also looked at their web site which had lots of information."
We asked about the consent process and they told us: "I was informed about what to expect and about how long it would take and given after care advice." We were told that they had signed consent forms and had opportunity to consider whether to go ahead with the treatment.
The person we spoke to told us that they had been given opportunities to offer feedback in respect of the quality of the service provided. They said they were very happy with all aspects of the service and had no cause to complain. They told us: "This is the best clinic, I consider it to be 'the top-one'. I have confidence in the doctors and the staff are all professional, friendly and customer focused."
We also reviewed the provider's recent patient survey results and saw that the provider had received very positive feedback from people in relation to all aspects of the service.