25 November 2013
During a routine inspection
People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. One person said 'I've never felt railroaded into anything, I've always been happy with the decisions.' None of the people we spoke with had experienced any difficulty in making appointments. One person said 'I've never had no problem with appointments. If you are a bit late after work they always make sure they get you in.'
People told us they felt the practice delivered care and treatment in a way that met their needs; they felt safe at the service and had never seen anything of concern. People said the practice was clean and told us staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observation on the day. We saw that the practice had systems to reduce the risk of infection.
People told us they had the opportunity to complete patient comment forms and a satisfaction survey. The practice patient information leaflet contained information about opening times, emergency contacts, fees and the complaints procedure.