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Archived: Mears Care - Bromley Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 18 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

Overview

Inspection carried out on 18 October 2013

During a routine inspection

People who used the service we spoke with told us they were happy with the service they received. People told us that the staff were respectful and considerate and were always quick to respond when they needed help.

Everyone we spoke with who were able to understand, said that the staff explained what they were doing, and involved them in decisions about their care, and in reviewing their care plans. People said they were given choices about how their care was delivered and that they felt safe and well cared for. One person said: �all the staff are really lovely and I get to help out in the laundry which I like�, and another said: �although I find it hard to see the staff have helped me to safely find my way around by myself, and are all friendly�. These comments were reflective of the comments we received from the majority of people we spoke with.

The provider ensured that they spoke with and involved other health professionals in providing care for people. The provider ensured that safe recruitment practices were adhered to in order to keep people safe, and there was a system in place to effectively respond to people�s concerns and complaints.