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Archived: Mears Care - Bromley Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF

Overview

Inspection carried out on 14 December 2012

During a routine inspection

Ten people who used the service we spoke with told us they were very happy with the service they received, the staff were very caring, and they felt safe with the care provided. One person who used the service told us; "I cannot fault the staff and they always seem to know how to help me before I ask, they are excellent". Another person told us; " We feel safe and well looked after by the staff�. All of the people we spoke with said that the staff responded quickly when they use the call bell system for additional support.

All of the people we spoke with who used the service told us they were involved in the planning of their care, and had been asked for their views when reviews were carried out.

We reviewed information about six people�s care and found that their care needs were being planned for. We found that the staff understood people�s care needs and how to protect them from risk and harm. We found that staff had adequate training and supervision and were supported by the agency�s management to do their job. The provider used effective systems to regularly check that care was being provided safely and appropriately.