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Archived: Mears Care - Bromley Good

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All reports

Inspection report

Date of Inspection: 18 November 2011
Date of Publication: 23 January 2012
Inspection Report published 23 January 2012 PDF

Overview

Inspection carried out on 18 November 2011

During an inspection in response to concerns

People we spoke to who used the service said they had been asked by the agency about the support they needed, and that someone had come to meet them to do this. They said they knew there was a care plan for them, and that they were happy that we examined it as part of the inspection. They said they spoke with the staff when they needed help or advice and staff listened to them. They said the staff would do extra jobs if requested.

People who used the service told us they usually got supported by the same staff who got to know them. They said the staff were respectful, and they felt safe in their hands when being supported. Three people told us they saw the manager almost every day and they felt that they were able to speak with her and talk about any concerns they had. A person who had a fall and used the emergency call system said the staff came quickly to help them.

We were told staff always respond to the call alarm system and come to provide support, but there is sometimes a delay in them coming.

Overall, the feedback we had from people who received support from the agency was positive about the way staff behaved when they came to their homes. They said they generally came on time and usually the same staff consistently came to provide the support.

People we spoke to who used the service said they had been asked by the agency about the support they needed, and that someone had come to meet them to do this. They said they knew there was a care plan for them, and that they were happy that we examined it as part of the inspection. They said they spoke with the staff when they needed help or advice and staff listened to them. They said the staff would do extra jobs if requested.

People who used the service told us they usually got supported by the same staff who got to know them. They said the staff were respectful, and they felt safe in their hands when being supported. Three people told us they saw the manager almost every day and they felt that they were able to speak with her and talk about any concerns they had. A person who had a fall and used the emergency call system said the staff came quickly to help them.

We were told staff always respond to the call alarm system and come to provide support, but there is sometimes a delay in them coming.

Overall, the feedback we had from people who received support from the agency was positive about the way staff behaved when they came to their homes. They said they generally came on time and usually the same staff consistently came to provide the support.