Archived: BarDen House

Updated 3 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 19 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 3 September 2020

About the service

BarDen House is a residential care home providing personal care to 10 people who have mental health needs. The service can support up to 10 people in one adapted building. The home has a communal lounge, a dining area, and a secure garden.

People’s experience of using this service and what we found

Everyone we spoke with agreed the home was well-led. The management team was aware of their responsibilities and was committed to providing high-quality, person-centred care through partnership working. This included having systems for continuous learning and driving up standards. Staff told us the home was a good place to work and morale within the home was high. Staff turnover within the home was low. The provider had a system for monitoring quality and safety within the home. However, we found processes for reporting statutory notifications were not always fully embedded. We have made a recommendation about this.

People told us they felt safe living at the home. They said staffing levels met their needs. Systems and processes continued to be followed to ensure people were protected from risk of abuse. Staff had a good awareness of people’s needs and risk was suitably managed. Infection control processes were followed, and the home was suitably maintained to promote safety. Medicines were managed safely, in line with good practice. The registered managers took immediate action to resolve an issue relating to the safe management of ‘as and when’ medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the care they received was effective. We saw people’s needs and choices were assessed in line with standards, guidance and the law. People had access to GP’s and other health professionals. The providers worked proactively to ensure people were supported to live healthier lives and have control within their lives. Staff told us they had access to training and felt supported in their roles. People’s nutritional needs were met.

People and relatives all agreed staff were kind and caring. They told us privacy and dignity were always promoted. There was a focus on promoting independence and building community networks.

People told us they received person-centred care. They confirmed they were consulted with and able to contribute to how they lived and were supported within the home. Organised activities took place on an informal and one to one basis according to people’s needs. No one had any complaints at the time of the visit and everyone we spoke with was confident any complaints would be dealt with effectively by management. Staff had a good understanding about the importance of promoting positive end of life care for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 10 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.