Background to this inspection
Updated
22 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We carried out our inspection visit on 11 January 2017. The inspection was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in. The inspection team consisted of an inspector and an expert by experience. An ExE is a person who has personal experience of using this type of service or caring for someone who uses this type of service.
Before our inspection visit we reviewed information we held about the service. This included notifications sent to us by the provider. Notifications tell us about important events which the service is required to tell us by law.
We used a variety of methods to inspect the service. We spoke with three people who used the service, relatives of five people who used the service, two care staff, the managing director and the registered manager. We looked at the care records of two people who used the service, a person's medicines records, staff training records, two staff recruitment records and the provider’s quality assurance documentation and policies. We had email contact with the service's training provider who gave us feedback about the provider.
Updated
22 February 2017
We carried out our inspection on 11 January 2017. The inspection was announced.
Caremark Harborough, Kettering and Corby is a domiciliary care service providing care and support to people living in their own homes. The office is based in Kibworth Harcourt Leicestershire. The service provide support to people living in Leicestershire and surrounding towns and villages. They support people with a variety of care needs including physical disabilities, general care and domestic needs. At the time of our inspection there were 12 people using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us that they felt safe using the services of Caremark Harborough, Kettering and Corby. They felt safe because they trusted staff’s ability to look after them. Staff knew their responsibility to keep people safe from harm and abuse. They followed the provider’s guidelines to support people and report any concerns they had on people safety and wellbeing.
There were enough staff to meet people’s needs. Staff attended to people in a timely manner and kept to the agreed times stated in people’s care records. The provider completed relevant pre-employment checks which assured them of staff suitability to work with people that used the service.
Staff had the relevant skills they required to meet people’s needs. They were provided with adequate training that they required to carry out their role effectively. The registered managing and director offered support and guidance when required.
People were supported in accordance to the Mental Capacity Act (MCA) 2005. Staff sought people’s consent before they supported them.
Staff supported people to meet their nutritional needs. They also supported people to access health care services when they needed this.
Staff were knowledgeable about the needs of the people they supported. They treated people with compassion, respect and dignity. They supported people to be as independent as possible and respected their decisions about their care.
People’s care plans reflected their individual needs and preferences. Their care was provided in a manner that tailored to the needs of the individual. The provider was flexible to the meet people’s changing needs and request.
People were satisfied with the service. They knew how to raise a complaint if required. The provider listened to feedback from people using the service and their relatives and acted promptly to respond to any complaints.
People complimented the management team and the service they provided. The managing director and registered manager were easily accessible and approachable. Staff felt supported in their role which enabled them to deliver a good standard of care. The provider had effective procedures for monitoring and assessing the quality of service that people received.