All staff have had their identity confirmed and the provider now holds photographic identification evidence of staff in their personal files.
We reviewed all the documentation which the provider sent to us with regards to infection control. We have found that the provider has made the necessary changes and put in place policies and procedures which will ensure patients safety against cross infection and contamination.
There were some potential risks regarding infection control, including how some equipment was stored and a lack of clarity about responsibilities for cleaning some clinical equipment.
Medicines were stored and managed safely and in line with legislation and good practice.
The recruitment and selection processes failed to ensure that all the information required by regulations were kept.
The medical centre had a quality assurance system in place to continuously monitor the quality of service people received. This helped them to maintain good standards of care.
People's comments and complaints were listened to and acted upon appropriately.
People told us they were fully involved in planning their care and in making decisions about their treatment. They told us they had received sufficient information before and during their treatment. People said, 'I have never known such clear explanation about options for future treatment'. 'It was very reassuring to be told quickly what the problem was and to get immediate treatment.' 'An excellent service.' People told us they felt safe at all times during their visits to the medical centre.