20 December 2011
During a routine inspection
People using the service told us that their wishes were respected and that they were involved in all decisions about the support that was provided.
People using the service confirmed they were consulted and were actively involved in decisions about their treatment. We observed staff providing people with helpful advice and guidance about their treatment, to help them adjust and to manage their conditions.
We saw copies of letters received from people that used the service which expressed thanks for the treatment they had received. Comments in these talked about the 'Helpfulness and patience 'shown by staff to help people 'Feel at ease' and understand their treatment. One stated 'The persons involved in every aspect of the process were very kind and caring'the whole experience of the session was very good, none of the group wanted it to end.'