The Care Quality Commission
  • Ambulance service

Archived: Ferrier Close

23 Ferrier Close, Rainham, Kent, ME8 9JL (01634) 373060

Provided and run by:
Selkent Ambulance Service

Important: The provider of this service changed. See new profile

All Inspections

7 November 2012

During an inspection looking at part of the service

Due to the nature of the service we were unable to speak to people who used the ambulance service or observe any care and support given. We gathered evidence

of people's experiences of the service by reviewing some of the services quality assurance systems.

Comments made by people who had used the service included 'The ambulance men were very kind and extremely sensitive to the needs of (my relative)'.

'Thank you for your excellent service' and 'I found the service most professional and efficient with care'.

We found that action had been taken to address the areas of non compliance found at the last inspection. We found that the service had actively sought the views of people who had used the service and had taken action to address any areas people were not happy. We found that strategies were in place to reduce any risk of infection to people using the service, and to monitor and improve the service. We found that effective recruitment procedures had been put in place to protect the welfare of people using the service.

21 March 2012

During a routine inspection

Due to the nature of the service we were unable to speak to people who used the ambulance service or observe any care and support given.

The ambulance service had received some written feedback from people who used the service.

We were able to speak to a member of staff and the manager and provider of the service. Staff we spoke with were clear about their priorities and told us how they supported people during their journeys.

One staff member we spoke with was paramedic trained and they told us about their qualifications and their accountabilities. The staff member was employed by an ambulance trust and therefore maintained their professional registration and kept up to date with training.